Episode 59 – Customer Care in an E-Commerce environment with Bill Svoboda
We discuss the Customer Care in an E-Commerce environment with Bill Svoboda
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About Bill Svoboda
In 2004 and at the age of 21, Bill Svoboda founded CoedMonkey.com, an online custom t-shirt company out of his college dorm room. Now, with over 10 years of e-commerce experience, Bill is passionate about not only selling soft, custom printed t-shirts to clients ranging from Google and Facebook, to colleges and non-profits, but also creating a company that sets the bar for online customer care.
Along with a few other business ventures outside of custom apparel, Bill is also completing his first business book, “You Don’t Need to Advertise a Good Party”. Bill is passionate about the topics of both entrepreneurship and customer-engagement.
Key Points
1. Take care of your clients as you take care of your business
2. Keeping Employees Engaged and Motivated
3. It’s no longer enough to have customer serivce. Care is the person that behind in that service
Time Stamped Show Notes
03:19 – His first business book, “You Don’t Need to Advertise a Good Party”
04:00 – E-Commerce & Customer Care
05:10 – Why don’t I write a book I wanna read?
06:14 – Bill’s Great ideas in what he does with customers
10:19 – “Honesty in Optics”
12:25 – 6 stars = Best online customer care
15:45 – Look at the google reviews for coedmonkey as the benchmark
16:18 – Bill’s Goals & new Endeavor
22:36 – Actions step # 01 Stay in your lane & own your block
23:00 – Where to find Bill Svoboda?
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